ECI honors top North American homebuilders with 23rd AvidCX Awards

By AI, Created 6:37 PM UTC, May 27, 2026, /AGP/ – ECI Software Solutions named the winners of its 23rd Annual AvidCX Awards, recognizing homebuilders in the U.S. and Canada for customer experience performance based on 2025 buyer survey data. The awards highlight which builders scored in the top tier on move-in and first-year homeowner experience, a key differentiator in a competitive housing market.

Why it matters: - The AvidCX Awards spotlight homebuilders with the strongest customer experience scores, which can shape referrals, repeat business and brand reputation. - ECI used the awards to benchmark builders across the U.S. and Canada on homeowner satisfaction during the first 90 days and first year of ownership. - The results come from 511 qualifying builders, giving the program a broad read on customer sentiment in 2025.

What happened: - ECI Software Solutions announced the winners of its 23rd Annual AvidCX Awards on May 28, 2026. - The awards, historically presented by Avid Ratings and now part of ECI, recognize top-performing builders in the U.S. and Canada. - ECI said the program analyzed homebuyer survey data from January to December 2025, including satisfaction, referrals and other experience metrics. - Builders qualified through customer survey results from major public builders, leading private firms, and custom and small-volume builders. - The AvidCX platform calculated overall scores and identified builders ranking within or above the top 25th percentile of their peers.

The details: - The AvidCX Cup recognizes one builder each in Production, Custom and Small Volume for the highest customer ratings throughout North America across all surveys taken during the first year of homeownership. - 2026 AvidCX Cup winners were KB Home - Los Angeles/Ventura in Production, AR Homes® Hilton Head (Blue Ocean Luxury Homes, LLC) in Custom, and BOA Builders in Small Volume. - The Avid CX Diamond Capstone Award is ECI’s newest award and recognizes long-term customer experience performance based on the year-end survey. - U.S. Diamond Capstone winners were Brookfield Residential - Houston in Production and AR Homes® Vero Beach (Beachland Homes Corp.) in Custom. - Canadian Diamond Capstone winners were North Ridge (SF) Saskatoon in Production and Five Star Homes in Custom. - The AvidCX Diamond Award recognizes the highest national scores on the Move-In Experience Survey from the first 90 days of homeownership. - U.S. Diamond Award winners were Drees Homes - Raleigh in Production and AR Homes® Sarasota (Nelson Homes, Inc.) in Custom. - Canadian Diamond Award winners were Carrington Homes in Production, Rinaldi Homes in Custom and Miracon Developments Inc. in Small Volume. - The AvidCX Gold Award recognizes the highest regional scores on the New Home Move-In Experience Survey during the first 90 days of homeownership. - U.S. Gold Award winners included M/I Homes - Minneapolis, Brio Design Homes, Mayberry Homes, Dream Finders Homes - Capital, Omega Builders, KB Home - Orlando, AR Homes® (Marcus Allen Homes) and KB Home - Sacramento. - Canadian Gold Award winners included Laebon Developments Ltd., PATH Developments (MF), Everton Ridge, Mountainview Building Group - MR, HN Homes and North Ridge (MF) Saskatoon. - ECI also identified AvidCX Benchmark Award winners, which cover builders scoring among the top 25% of Avid’s nationwide databases on the Move-In Experience Survey. - A full list of Benchmark winners is available through the company’s announcement: the full list of AvidCX Benchmark Award winners.

Between the lines: - The awards emphasize homeowner feedback as the main signal of builder performance, not just sales volume or market size. - ECI framed the results as evidence that listening to customers can improve trust, service quality and long-term relationships. - The breadth of winners across regions and builder types suggests customer experience remains a differentiator at multiple price points and business models.

What’s next: - ECI is likely to continue using the AvidCX platform to track homeowner experience and publish annual rankings. - Builders that won in 2026 may use the recognition in marketing, sales and recruiting. - The company’s next cycle will likely focus on another year of homeowner survey data and updated benchmark results.

The bottom line: - ECI’s 23rd AvidCX Awards turn homeowner feedback into a competitive scoreboard for North America’s builders, with the strongest performers split across the U.S. and Canada.